Terms of service

Last updated: October 31, 2026

1. About These Terms
woolyhaircare.com (the "Site") is owned and operated by Conceptive Brains Private Limited ("Wooly", "we", "us"), B-5, 201-206, Prithvi Complex, Kalher, Bhiwandi - 421302, Maharashtra, India. By using the Site or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Site.

2. Eligibility
You must be 18 years or older and able to enter into a binding contract under Indian law to place an order.

3. Your Account
You can shop as a guest or create an account. If you create one, keep your login details confidential; you are responsible for activity on your account. Please give us accurate name, phone, email and address details so we can deliver your order.

4. Products and Safe Use
• Product images are for illustration; actual colour results can vary with hair type, grey percentage and hair condition.
• Always read the label and follow the instructions for use, including any safety precautions and patch test directions printed on the pack, before every use.
• Stop use and consult a doctor if you experience irritation. Keep out of reach of children. For external use only.

5. Prices and Offers
• All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• Offers (such as the prepaid discount or free gifts) are valid while stocks last, apply as described on the Site, and cannot be combined unless stated.
• If a product is listed at an incorrect price due to a technical or typing error, we may cancel the order and refund you in full.

6. Payment — Prepaid Only
All orders on woolyhaircare.com are prepaid. We accept UPI, debit/credit cards, net banking and wallets through our secure payment partners. Cash on Delivery is not available. Your order is confirmed only after payment is successfully received.

7. Order Acceptance and Cancellation
An order confirmation email/SMS means we have received your order, not that it is accepted. We may cancel an order (with a full refund) if a product is unavailable, the address is not serviceable, payment is not received, or we suspect fraud or misuse. You may cancel before dispatch as described in our Refund Policy.

8. Shipping, Returns and Refunds
Shipping is free on all orders. Delivery timelines, returns and refunds are governed by our Shipping Policy and Refund Policy, which form part of these Terms.

9. Intellectual Property
All content on the Site — the Wooly name and logo, text, images, videos and design — belongs to Conceptive Brains Private Limited and may not be copied, reproduced or used without our written permission.

10. Reviews and Content You Share
If you post reviews, photos or comments, you confirm they are genuine and lawful, and you allow us to display them on the Site and in our marketing. We may remove content that is false, offensive or unlawful.

11. Site Availability
We may update, change or suspend the Site at any time for maintenance or other reasons. We are not responsible for losses caused by such interruptions.

12. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim relating to a product or order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for results arising from use of a product contrary to its label instructions.

13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be on this page; continued use of the Site means you accept the updated Terms.

14. Governing Law and Disputes
These Terms are governed by the laws of India. Courts at Thane, Maharashtra shall have exclusive jurisdiction.

15. Grievance Officer and Contact
Name: [Grievance Officer name]
Conceptive Brains Private Limited
B-5, 201-206, Prithvi Complex, Kalher, Bhiwandi - 421302, Maharashtra
Email: support@mywooly.in
Phone: +91 9272566891
Support hours: Monday–Saturday, 9AM–6PM IST