Refund policy

Last updated: October 31, 2026

Our Return Promise
We want you to love Wooly. If something isn't right, we'll make it right — quickly and without hassle.

Order Cancellation
You can cancel your order any time before it is dispatched. Email or WhatsApp us with your order number and we will refund the full amount to your original payment method. Once an order is dispatched, it can no longer be cancelled, but you may return it as per this policy.

What We Accept
We accept returns on unused, unopened and sealed products within 7 days of delivery. The product must be in its original packaging with the seal intact.

What We Cannot Accept
We are unable to process returns for:
• Products that have been opened or used (for hygiene and safety reasons)
• Products returned after 7 days of delivery
• Products damaged due to misuse or improper storage

Free Gifts
If your order included a free gift (such as the Wooly Hair Care Serum), please return it unopened along with the product. If the free gift is opened or missing, its value (₹399) will be deducted from the refund.

Damaged, Defective or Wrong Item
If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with a photo of the item and the outer box (an unboxing video helps us resolve it faster). We will arrange a free replacement or a full refund — no return shipping cost to you.

Return Shipping
For damaged, defective or wrong items, return shipping is free. For other eligible returns (unopened, change of mind), the return shipping cost is borne by the customer.

Undelivered Orders
If your order cannot be delivered and is returned to us, we will refund the full amount to your original payment method once it reaches our warehouse.

How to Initiate a Return
• Email us at support@mywooly.in or WhatsApp us at +91 9272566891
• Share your order number and the reason for return
• We will confirm eligibility and share return instructions within 24 hours

Refund Timeline
All orders on woolyhaircare.com are prepaid. Once we receive and inspect the returned product, refunds are processed within 5–7 business days to your original payment method (UPI, card, net banking or wallet). Your bank may take a few extra days to show the credit.

Contact Us
Conceptive Brains Private Limited
B-5, 201-206, Prithvi Complex, Kalher, Bhiwandi - 421302, Maharashtra
Email: support@mywooly.in
Phone: +91 9272566891
Support hours: Monday–Saturday, 9AM–6PM IST