Privacy policy

Last updated: October 31, 2026

Who We Are
woolyhaircare.com ("Wooly", "we", "us") is operated by Conceptive Brains Private Limited, B-5, 201-206, Prithvi Complex, Kalher, Bhiwandi - 421302, Maharashtra, India. This Privacy Policy explains what personal information we collect when you visit or buy from woolyhaircare.com, how we use it, and the choices you have. It is written in line with India's Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.

Information We Collect
• Contact details: name, phone number, email address, shipping and billing address.
• Order details: products you view, add to cart, buy, return or cancel.
• Payment details: payment method and transaction status. All payments are processed by our secure payment partners (such as GoKwik and its banking partners). We do not see or store your full card number, CVV, UPI PIN or net-banking password.
• Communications: messages you send us by email, WhatsApp, chat or phone.
• Device and usage data: IP address, device and browser type, pages visited and how you use the site, collected through cookies and similar tools.

How We Use Your Information
• To process and deliver your orders, payments, returns and refunds.
• To send order, shipping and delivery updates by SMS, WhatsApp or email.
• To provide customer support.
• To prevent fraud and keep the site secure.
• To improve our website, products and offers.
• To show you relevant offers and ads, including on Facebook, Instagram and Google, based on your activity on our site. You can opt out at any time (see "Your Choices").

Cookies and Tracking
We use cookies and similar technologies, including the Meta Pixel and analytics tools, to keep your cart working, understand site usage and measure our ads. You can block or delete cookies in your browser settings; some site features may not work without them.

Who We Share It With
We share only what is needed, with:
• Shopify, which hosts our store;
• Payment partners, to process your payment;
• Courier and logistics partners (such as Shiprocket and its couriers), to deliver your order;
• Messaging and support tools, to send updates and answer your queries;
• Advertising and analytics partners (such as Meta and Google), to measure and show ads;
• Government or law-enforcement authorities, when required by law.
We do not sell your personal information.

How Long We Keep It
We keep your information only as long as needed to fulfil orders, provide support, and meet legal, tax and accounting requirements, after which it is deleted or anonymised.

Data Security
We use reasonable security measures, and our website runs on secure (HTTPS) connections. No method of transmission over the internet is 100% secure, but we work to protect your information.

Your Rights and Choices
Under applicable Indian law, you can:
• Ask what personal information we hold about you;
• Ask us to correct or update it;
• Ask us to delete it (unless we must keep it by law);
• Withdraw consent for marketing at any time — use the unsubscribe link in our emails, reply STOP to SMS/WhatsApp, or contact us;
• Nominate another person to exercise your rights in case of death or incapacity.
To make a request, contact us using the details below. We may need to verify your identity first.

Children
Our products and website are meant for adults. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date.

Grievance Officer
In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
Name: Avdesh
Conceptive Brains Private Limited, B-5, 201-206, Prithvi Complex, Kalher, Bhiwandi - 421302, Maharashtra
Email: support@mywooly.in
Phone: +91 9272566891
We acknowledge complaints within 48 hours and resolve them within 30 days.